A guide to the world’s top BPO hotspots

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Due to the technological advancements and cost efficiency inherent in its setup, Business Process Outsourcing (BPO) has easily become a go-to resource for companies to increase capacity and flexibility in their operations. And with increasing demand for outsourced work, several countries today are now particularly attractive to foreign companies big and small as they offer a diverse range of outsourced services.

Based on Tholons’s Top 100 Outsourcing Destinations report, India, the Philippines, and China are currently the most established outsourcing destinations in the world:

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India. Techinasia.com attributes the growth of India’s BPO industry to its market size, which is comparatively bigger than that of other Asian countries like the Philippines. As of 2012, the country had 2.8 million citizens employed in BPO companies, while the Philippines had just an estimate of 750,000 in the same year.

Philippines. Over the years, the Philippines has become a rival to India. According to an Oxford Business Group Report, the country’s BPO sector is expanding by an average of 20 percent annually. In 2013, the Associated Chambers of Commerce and Industry of India (Assocham) reported that India had lost over 50 percent of BPO industry to foreign competitors, with majority of lost business relocating to the Philippines.

China. Like most Asian countries, China has a good majority of educated young people in its workforce. Unlike India and Philippines, however, the country lags in terms of industry size, language capability, and intellectual rights protection.

With the demand for BPO growing every year, BPO companies need to go beyond their clients’ expectations to retain competitiveness in the global market.

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An expert in BPO, Cox and Kings Global Services is an agency that is focused on serving consular sections of diplomatic missions. Follow this Facebook page for more information about the company.